Luxury Vacation Phuket Co., Ltd Privacy Policy


Last Updated in November 2017

Luxury Vacation Phuket is owned and operated by Luxury Vacation Phuket Co., Ltd. (“Luxury Vacation Phuket” or “we”), a company registered in Phuket, Thailand. The following Privacy Policy describes how we as a data controller collect, use, disclose, and otherwise process personally identifiable information that we collect about individuals (“Personal Data”) in connection with the services available from Luxury Vacation Phuket through the website located at (“Site”). References to the Site are deemed to include derivatives thereof, including but not necessarily limited to mobile websites and applications. By visiting the Site, you are consenting to the collection, use, disclosure and processing of your Personal Data as described in this Privacy Policy.

On occasion, Luxury Vacation Phuket may revise this Privacy Policy to reflect changes in the law, our Personal Data collection and use practices, the features of our Site, or advances in technology. If we make revisions that change the way we collect or use your Personal Data, those changes will be posted in this Privacy Policy and the effective date will be noted at the beginning of this Privacy Policy. Therefore, you should review this Privacy Policy periodically so that you are up to date on our most current policies and practices. Luxury Vacation Phuket will also prominently post such material changes prior to implementing the change. If you do not agree with any changes or modifications to the Privacy Policy, please do not continue using the Site. You will be deemed to have consented to any modification of the Privacy Policy when you use the Site after the effective date of the modification.

Information We Collect

We collect Personal Data about you that you provide to us when using the Site. Personal Data may include your name, address, phone number, credit card details, e-mail address, accommodation name, accommodation location and/or length of stay. In addition to this, when using our Site, even if you do not make a reservation, we may collect other certain information, such as your IP address, geographic data, your nationality and password, search preferences related to specific searches, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details, and if you participate in an Luxury Vacation Phuket program there may be limited additional data that we may collect from the accommodation about your stay, for example, a list of charges (anonymized) as part of the Luxury Vacation Phuket Reception program. When you make a reservation, our system registers through which means and from which websites you have made your reservation.

Pre-reservation chat support: in certain circumstances we may provide Luxury Vacation Phuket customers with pre-reservation chat support. The purpose of this support is to help customers with any pre-reservation questions that they may have but should a customer decide to proceed with the reservation on the Site, the customer will be expected to follow the normal reservation procedure him or herself. As such, we will generally not ask customers for any Personal Data e.g. no credit card numbers or customer email addresses but in case any information a customer provides to Luxury Vacation Phuket is deemed by law to be Personal Data or if the customer decides to disclose Personal Data to Luxury Vacation Phuket or where such Personal Data is required to be collected in order to provide pre-reservation chat support, then this Privacy Policy will apply to such Personal Data collected.

Personal information you give us about others: by choosing to participate in our referral program, you may disclose personal information of others to us such as their names and email addresses. Please note that it is your responsibility to ensure that the person or people you have provided personal information about are aware that you have done so, and have accepted how Luxury Vacation Phuket uses their information (as described in this Privacy Policy).

Protecting Your Personal Data

To prevent unauthorized access, we maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, Luxury Vacation Phuket currently uses Omise Company Limited to encrypt credit card information during transit.

How We Use the Information We Collect– Credit Card on File

i) General Use: We use Personal Data and other information collected through the Site to (a) register you with the Site and create your user account, (b) provide you with the requested services (mainly to process and confirm your reservation with the accommodation provider or other supplier) after verifying your credentials, (c) provide you with information about our services on the Site or on other websites and to communicate with you (including by post-booking chat support) to the extent necessary to provide such requested services, (d) build features that will make the services available on the Site easier to use, (e) conduct surveys, (f) for an improved user experience, internal training and general optimization purposes, (g) for the detection and prevention of fraud and other illegal or unwanted activities or (h) contact you in case there is any issue with your booking. This includes faster purchase requests, better customer support and timely notice of new services and special offers.

Please note that the confirmation emails and text messages sent after your booking, as well as the guest review emails sent after your departure, are not marketing messages. These messages are part of your accommodation reservation process. Respectively, they contain information for you to check in at your booked accommodation, and tools to optionally rate that accommodation after your stay. You will continue to receive them, even if you have opted out of our marketing messages. Similarly, opting into receiving Price Alerts will not affect any other choices you have made regarding receiving communications from us.

ii) Credit Card on File: We don’t record your credit card info it all encrypted and stored on the credit card processor. Your card details are always secure using strong encryption. The only visible for us is only the last 4 digits of the number for our references. Please note that we will store the last 4 digits of your credit card securely upon any booking made (this is required to manage any refund requests for that booking).

Sharing Your Personal Data

Luxury Vacation Phuket may share your Personal Data with suppliers such as accommodation properties, third party accommodation suppliers like and other third parties we appoint to perform services on our behalf, such as third party loyalty programs, web hosting, data analysis, marketing (also on websites of such third parties), customer care, credit card and payment services and related services. If you are enrolled in the Luxury Vacation Phuket Reception program as detailed in Terms of Use, Luxury Vacation Phuket may share your credit card data that you may have on file with Luxury Vacation Phuket with the property you have booked at but only to the extent necessary to allow the functioning of the Luxury Vacation Phuket Reception program and the charging by the accommodation for charges incurred by you at the relevant property. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.

As mentioned in our Terms of Use and in order for Luxury Vacation Phuket to offer the best in class inventory to customers, Luxury Vacation Phuket may source excursion from third party accommodation suppliers and as a result Luxury Vacation Phuket may share your Personal Data with such third party accommodation suppliers but only to the extent necessary to ensure that your Luxury Vacation Phuket reservation is reserved with the relevant excursion. Further, and for the same purposes, such third party accommodation suppliers may also share your Personal Data to the same extent with the relevant accommodation that it has contracted with directly. In such case Luxury Vacation Phuket will continue to provide you with reservation and other support services in respect of such accommodation that you have reserved on an Luxury Vacation Phuket platform.

Business partners: We work with many business partners around Phuket. Some of these business partners distribute or advertise our services, as well as help our other business partners distribute and advertise their own travel-related services.

Save for disclosures mentioned in this Privacy Policy or as required or permitted by law in any relevant jurisdiction as mentioned below and the disclosure of your Personal Data and information required for completing your booking with the relevant accommodation of your choice and the sharing of certain Personal Data with selected partners where relevant (your details will be used for reporting and analysis purposes only), we will not disclose your Personal Data to third parties without your consent. However, we reserve the right to disclose your Personal Data to our affiliated (group) companies (in and outside your home country), including our affiliated (group) companies’ employees and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform the service requested by you (including customer services) and internal (audit/compliance) investigations.

Luxury Vacation Phuket may, in compliance with applicable law, disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law, protect our legitimate interests or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose Personal Data to enforce or apply the terms and conditions applicable to our services or to protect the rights, property or safety of Luxury Vacation Phuket, our users or others.

In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.

Our Policy Concerning Cookies, Page Tags and others

By visiting our Site, you consent to the usage of cookies, tags, pixels, software development kits (“SDKs”) and application program interfaces (“APIs”) as described below. Our Site uses session and persistent cookies as well as page tags to collect and store certain information about you. A cookie is a small piece of data that is sent to your computer from the Site and stored on your computer’s hard drive. A page tag is a piece of code which reads and writes cookie data. Cookies or page tags may be from Luxury Vacation Phuket and/or third party vendors we have chosen to work with. Session cookies disappear from your computer when you close the browser. Persistent cookies remain on your computer after the browser has been closed, but can be deleted at any time through your browser settings. The use of these cookies and page tags may vary, and are described in the appropriate sections below.

Opting Out

If you want to prevent your browser from accepting cookies, if you want to be informed whenever a cookie is stored on your computer or if you want to delete cookies from your computer, please make the necessary changes in your Internet browser settings, typically under the sections “Help” or “Internet Options”. If you disable or delete cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you will be required to re-enter your log-in details. Please also note that opting out of a third party cookie (see below) does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns. Please also note that if you clear all cookies on your browser, or use a different browser or computer, you will need to complete the opt-out procedure again.

Cookies, Page Tags and Data Use

Luxury Vacation Phuket Cookies

Luxury Vacation Phuket uses a session cookie to keep you logged in throughout your visit to the Site.

Luxury Vacation Phuket uses persistent cookies to “personalize” the Site for each user by remembering information about the user’s visit to and activities on the Site, e.g., the language you selected, or your log-in details so that you do not need to re-enter them at your next visit to the Site.

Luxury Vacation Phuket also uses persistent cookies or page tags to analyze your surfing behavior and your visit to the Site enabling us to improve the Site and our services and to tailor our advertising (via email, on our Site, and on other websites) according to the interests of our users. Such cookies and page tags gather information about the pages you visited on the Site and the searches you performed.

Website analytics

Third party companies may use persistent cookies to analyze your surfing behavior on and your visit to this Site as well as other web sites enabling us to improve the Site and our services. Website analytics platforms may be used to collect unidentifiable information for reports such as impression reporting, demographic reporting and interest reporting. To opt out of collection of information by third parties for analytic purposes, please click on one or more of the third party links in the above “Opt Out Tools” section.

Third Party Cookies, Page Tags and Hashed Data

Our third party advertising companies may place cookies or page tags on some of the pages you visit on the Site. These cookies or page tags are designed to collect non-personally identifiable information in order to analyze your interests and searches when visiting our Site and to serve you advertisements specifically tailored to your interests and searches when you are visiting our Site or other websites or when using mobile applications. The non-personally identifiable information collected through cookies and page tags may be shared with other third parties for purpose of managing and targeting advertisements and for market research analysis. In addition, we may share one-way hashed (undecipherable) data with third party vendors using advertisement targeting products. Such third party vendors typically use hashed device identifiers to link such identifiers to their own users and to serve custom ads based on users’ prior visits to the Site. As a consequence, third party vendors may show our and/or our partners’ads on other websites or mobile apps.

How You Can Access or Change Your Personally Identifiable Information

If you wish to update any Personal Data you have previously provided, or to exercise any right of access, correction, rectification, deletion, or opposition to the processing of your Personal Data that you may have under applicable law. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. Any request to access your Personal Data will be answered within a reasonable time-frame. You may also object to the processing of your Personal Data for purposes of advertising and market and opinion research. We reserve the right to charge a reasonable fee for such access in accordance with applicable laws.

If you wish to contact the Luxury Vacation Phuket Data Protection Officer or our customer service representatives about privacy issues via email, you may send an email to:

paranat@Luxury Vacation Phuket

Alternatively, you may send a registered letter to the Data Protection Officer of Luxury Vacation Phuket at the following address:

Luxury Vacation Phuket Co., Ltd

35/281 Chaofah Garden Home 5  soi 12 chaofah tawantok road T. Vichit A. muang Phuket 83000

Tel & Fax : +66 76 626 373

You may also contact our Data Protection Officer at the following dedicated number:
+66 96 965 5662 (Thailand, charges apply) or any other number that we may advise from time to time.

A Special Note About Minors

Persons under the age of 18 are not eligible to use the tour reservation services on our Site. Minors can normally accompany their parent(s) or legal custodian(s) who have booked an accommodation, except where indicated otherwise in the accommodation property policies.


This Privacy Policy has originally been drawn up in the English language. Translations in other languages are available for your convenience. In case of conflict between the English language version and a translated version, the English language version shall prevail.

Terms & Conditions

Please consult the Luxury Vacation Phuket Terms of Conditions for more details on using our Site. This Privacy Policy forms an integral part of our Terms of Conditions.